Refund, Shipping Policy
Refund Policy for YourWay.Store
Given the intangible nature of digital content, all sales of digital products on YourWay.Store are final. We urge customers to review product details and requirements comprehensively before making a purchase.
YourWay.Store operates as a marketplace, connecting customers with individual Performer/Store rooms. Each Performer/Store room functions as an independent entity and is responsible for their product quality, shipment, and customer service.
● Refund Requests:
Customers seeking a refund for physical products must initiate their request directly with the respective Performer/Store room. The Performer/Store room will evaluate the request based on their specific refund policy.
● Commission Payouts:
In the event of a successful refund, the commission initially distributed to the Performer/Store room and YourWay.Store will be reversed. The Performer/Store room is responsible for returning the commission amount to YourWay.Store.
● Processing Time:
Refunds, once approved by the Performer/ Store room, will be processed within a specified timeframe, usually 7-14 business days. The exact duration may vary based on payment methods and bank processing times.
In rare cases where a Performer/Store room fails to address a legitimate refund request, YourWay.Store may intervene to facilitate a resolution. However, the primary responsibility for refunds lies with the Performer/Store room.